Frequently Asked Questions
Everything you need to know about our natural skin care and botanical beauty experts.
Are Jurlique products natural?
Yes, we use botanical ingredients grown on our organic farm in the Adelaide Hills. Our products are formulated without parabens, polyethylene glycols, synthetic colors, or artificial fragrances.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original condition and packaging to be eligible for a refund.
Do you test your products on animals?
No, Jurlique is committed to being cruelty-free. We do not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.
How should I store my Jurlique products?
To maintain the potency of our botanical ingredients, we recommend storing your products in a cool, dry place away from direct sunlight and ensuring lids are tightly sealed after use.