Returns & Exchanges
At Jurlique, we want you to be completely satisfied with your purchase of our nature-inspired skincare. If you are not entirely happy with your order, we offer a straightforward return process for items purchased directly from our website within 30 days of delivery.
Contact Customer Care
Reach out to our dedicated support team via email or phone to initiate your return request and receive a Return Authorization number.
Secure the Package
Carefully pack the unused items in their original packaging, ensuring the products are protected to prevent damage during transit.
Affix Shipping Label
Attach the provided prepaid return shipping label to the outside of your box and drop it off at any authorized postal service location.
Receive Your Refund
Once our warehouse receives and inspects your returned items, we will process a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing